This Privacy Policy (“Policy”) governs the manner in which Clickva (“Company”, “we”, “us”, or “our”) collects, uses, maintains, and discloses information collected from users (“you”, “your”, or “User”) of our website, platform, and any associated services (collectively, the “Services”). By accessing or using our Services, you agree to the practices described in this Policy.

1. Scope and Applicability
This Policy applies to all users who access or use our Services, including customers, applicants, visitors, and partners, and it covers all information collected through our website, applications, and offline interactions.

2. Information We Collect
We may collect the following categories of information:

2.1 Personal Data
Full Name

Contact Details (email address, phone number)

Residential or Business Address

Payment Information (processed through secure, compliant third-party gateways)

2.2 Automatically Collected Data
Browser type, device ID, operating system, and IP address

Geolocation (if enabled)

Date/time stamps and referring URLs

User behavior (e.g., pages visited, time spent)

2.3 Communication Data
Records of interactions via emails, customer support, feedback forms, or chat interfaces

3. Legal Basis for Processing
We process your information in accordance with applicable data protection laws, based on one or more of the following legal grounds:

Your explicit consent

Performance of a contract with you

Compliance with legal obligations

Legitimate interests pursued by Clickva (e.g., service improvement, fraud prevention)

4. Purpose of Data Use
Your data may be used for the following lawful purposes:

To process orders, payments, and deliveries

To personalize and enhance your user experience

To communicate relevant information regarding your transactions or interests

To administer promotional campaigns (with consent)

To enforce our Terms & Conditions and comply with applicable law

5. Data Sharing and Third-Party Access
We do not sell, trade, or rent your personal data. We may share your information only with:

Service providers and partners under contractual confidentiality obligations (e.g., logistics, payment gateways)

Legal or regulatory authorities in response to valid legal requests

Successors in business acquisition, merger, or transfer of assets (with appropriate safeguards)

6. Data Retention
We retain personal information only for as long as necessary:

To fulfill the purposes outlined in this Policy

To comply with legal, tax, and regulatory obligations

To maintain accurate business and financial records

Upon the expiry of such periods, your personal data will be securely deleted or anonymized.

7. Data Protection & Security Measures
We implement commercially reasonable technical, physical, and administrative safeguards to protect your data:

SSL/TLS encryption for data transmission

Access controls and authentication measures

Regular audits and data integrity reviews

While we strive to ensure the security of your data, no digital system is immune from risks. Users are advised to follow personal security best practices.

8. User Rights and Choices
Subject to local laws, you may have the following rights:

Right to access and obtain a copy of your personal data

Right to correct inaccurate or incomplete data

Right to withdraw consent

Right to request data erasure or object to certain processing activities

Requests should be sent in writing to the contact details provided in Section 11.

9. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to:

Recognize returning users

Measure website traffic and performance

Offer relevant content and advertisements

You can manage cookie preferences via your browser settings. Disabling cookies may affect some website functionalities.

10. Data of Minors
Our services are not intended for children under the age of 13 (or equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from minors. If we discover such data, we will promptly delete it.

11. Contact & Complaints
For queries, data access requests, or complaints, please contact:

Clickva Data Protection Officer (DPO)
📞 +91 79945 15477
✉️ Email: clickvaofficial@gmail.com
We aim to respond within 15 business days. If you are not satisfied with our response, you may lodge a complaint with the data protection authority in your jurisdiction.

12. Changes to This Policy
We reserve the right to revise this Privacy Policy at any time. Updates will be posted with the revised effective date. Your continued use of our services constitutes acceptance of the changes.

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Shipment Policy – Clickva

This Shipment Policy (“Policy”) outlines the terms and conditions governing the processing, shipping, and delivery of products purchased through Clickva (“Company”, “we”, “us”, or “our”). By placing an order with us, you (“Customer”, “you”, or “your”) agree to the terms of this Policy.

1. Order Processing
1.1. Order Confirmation
All orders are subject to confirmation of product availability and successful payment authorization. Upon successful placement of an order, you will receive an order confirmation via email.

1.2. Processing Time
Orders are processed within 1–3 business days from the date of confirmation, excluding weekends and public holidays. Orders with customizations may require additional processing time, which will be communicated at the time of order placement.

2. Shipping & Delivery
2.1. Shipping Coverage
We currently ship to all serviceable pin codes within India. International shipping is available on a case-by-case basis and subject to applicable laws and courier availability.

2.2. Delivery Timeline
Estimated delivery times after dispatch:

Domestic Orders: 3–10 business days

International Orders: 7–30 business days (subject to customs clearance)

Delivery time may vary based on location, courier partner, and external factors such as weather conditions or regulatory delays.

2.3. Delivery Address
Customers are responsible for providing complete and accurate delivery addresses. Clickva will not be liable for delays or failed deliveries resulting from incorrect or incomplete information.

3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before order confirmation. Promotional free shipping offers may apply during select campaigns.

4. Tracking & Notifications
Once the order is shipped, a tracking ID and courier details will be sent to the registered email and/or mobile number. Customers may track their shipment through the respective courier service's tracking portal.

5. Delivery Attempts & Failed Deliveries
If the courier partner is unable to deliver the order after standard attempts:

The shipment may be returned to Clickva.

The customer will be responsible for re-shipping charges.

If the customer cancels the order after a failed delivery, a refund will be processed after deducting applicable shipping and handling fees.

6. Loss, Damage, or Missing Items
If you receive a damaged package or if items are missing:

Notify us within 48 hours of receipt.

Provide photographic evidence of the outer package and inner contents.

Resolutions may include:

Replacement of damaged items (subject to stock availability)

Refund or store credit (after review and verification)

Claims submitted after 48 hours may not be eligible for support.

7. International Shipping & Customs
7.1. Customs Duties & Import Taxes
International customers are responsible for any customs duties, import taxes, or other fees levied by the destination country.

7.2. Regulatory Delays
Clickva is not liable for delays caused by customs authorities or international regulations.

8. Modification of Shipment Policy
Clickva reserves the right to amend this Shipment Policy at any time without prior notice. Updated policies will be posted on our website with the revised effective date.

9. Contact for Shipping Queries
For shipping-related questions or concerns, please contact:
📞 +91 79945 15477
✉️clickvaofficial@gmail.com